What issues may come up during the pick up process?
❗️Unable to pick up (UTP)❗️
After taking an order, before scanning the QR code, exceptional or reasonable situations may lead to being unable to pick up, which needs to complete the UTP process. Under the circumstances of UTP, with the limitation of ‘Pay on Success’, no earnings or compensation will be generated. Please note that not all orders are available for the UTP situation. For example, express orders (2 hours / 4 hours) do not accept UTP. Acceptable reasons for UTP include:
Wrong recipient address
The order has been assigned to the incorrect district due to the GPS error.
The parcel is not ready
The parcel has not arrived at the warehouse, or the merchant has not sent the parcel so the parcel cannot be found at the pick up location.
The merchant/ recipient requests cancellation or rescheduling of the delivery (must provide conversation proof)
You have to screenshot and keep the call log of your conversation with the merchant/ recipient for further reference.
- Recipients not picking up calls is not an acceptable reason for cancellation. Even if the recipient did not pick up your call, you must deliver the parcel to the textual address after picking up the parcel. - If the recipient requests a reschedule but you cannot deliver the parcel at the rescheduled time. Please remark the delivery time that recipient requested when canceling, screenshot and keep the call log of your conversation with the merchant/ recipient for further reference.