Earn up to 15% cashbacks & 100% guaranteed deliveries

Receive immediate cashbacks upon top-up! Select and pay for your plan on our merchant portal, we will automatically deduct your available credits when you place an order. From now till 31 May 2022, we’re offering 100% guaranteed deliveries* for all pricing plan orders. Join now and enjoy the limited-time perks!

Pickupp Pricing Plan

Pay Per Use Prepaid
Pricing Plan N/A Rookie Lite Standard Premium
Fixed Top-up Amount $500 $1500 $7500 $15000
Immediate Cashback 5% Cashback: $75 10% Cashback: $750 15% Cashback: $2,250
Recommended For Personal Use Growing Business Users Growing Business Users Frequent Business Users Frequent Business Users
Same-day Delivery Price After Deduction Of Rebate $40 Up $40 Up $38* Up $36* Up $34* Up
Next-day Delivery Price After Deduction Of Rebate $27 Up $27 Up $26* Up $24* Up $23* Up
Self Pick-up Delivery Price After Deduction Of Rebate $25 Up $25 Up $24* Up $23* Up $22* Up
SMS Notification & Tracking
Proof of Delivery
Intercom CS Support
Lost & Damage Liability $1,000 $1,000 $1,000 $1,000 $1,000
PUDO Lost & Damage Liability $500 $500 $500 $500 $500
Shopify / Woocommerce Plugin
API Integration
Guaranteed Agent Matching
* Enjoy discounted delivery price upon cashbacks. * No expiry date for the top-up amount. Cashbacks will due in 1 month. * Self pick-up is only available at Pickupp service points, Alfred24 and indicated 7-Eleven locations. * No refund for top-up using Consumption Voucher. * Consumption vouchers cannot be used for post-paid accounts and cash on delivery service. * About other terms and conditions of Pickupp, please read the website in detail: https://hk.pickupp.io/en/terms-of-service

*Your order would not be guaranteed for the below scenarios:

1. Delivery time is specified, e.g. “collect parcels at 3 PM, arrive before 4 PM”. 2. Two-way orders, e.g. “send delivery note back to sender”. 3. Orders with specified delivery mode, e.g. “prefer walkers" . 4. Overweight orders, i.e. orders weight over 20 KG 5. Oversized orders, i.e. the sum of length, weight and height is over 150 cm. 6. Same-day order placed outside of service hours. For same-day order, the earliest arrival time is 10 AM while the latest is 10 PM. 7. For any delayed orders for 2-hour/ 4-hour services, we will arrange 50% refund upon request. No refund for any orders using a promo code.

Pricing Plan FAQ

Is there a change in the monthly plan?

The existing monthly plan will be terminated in the next expiry date as our new pricing plan has been launched. Please use the monthly credit before the expiry date.

How can I top-up my account?

Please click "Payment Profile" in the portal. You could link with credit card or bank transfer (including FPS and Payme). Please note that bank slip must be uploaded for bank transfer. It could take up to 1 business day for Pickupp’s approval.

In what scenarios my order would not be guaranteed?

Our order would not be guaranteed for the below scenarios: 1. Inaccurate pickup and drop-off information 2. Overweight orders, i.e. orders weight over 20 KG 3. Oversized orders, i.e. the sum of length, weight, and height is over 150 cm. 4. Same-day order placed outside of service hours. For same-day order, the earliest arrival time is noon while the latest is 10 PM.

What if my order is delayed?

If there is a delay for your 2/4 hours order, we will arrange 50% refund to your order.