Unlocking the Future: Building a Custom Team of GenAI Chatbots

In today’s digital landscape, businesses are turning to Generative AI (GenAI) to revolutionize customer service and streamline operations. At Effex, we develop custom GenAI chatbots that enhance efficiency, automate workflows, and reduce operational costs. Whether you aim to improve customer satisfaction or automate complex processes, our solutions are designed to meet your unique needs.

Read on to discover how engaging with Effex works and how we helped ShipGo deploy a GenAI chatbot in just 8 weeks.

Effex offers a collaborative, step-by-step approach to ensure your goals are fully addressed. Here’s what the process looks like:

1.  Free Consultation
Your journey with Effex starts with a free consultation, where we learn about your challenges and discuss how our GenAI and automation tools can help.

2. Business Process Mapping
Our experts analyze your operations through a free business process mapping session, identifying opportunities for AI-driven improvements.

3. Solution Proposal
Upon agreement on potential high impact changes, we then propose specific revenue boosting and/or cost saving projects and provide a detailed pricing structure tailored to your business needs.

4. Finalizing & Building
Once the scope is finalized, we start building your team of GenAI chatbots, typically within two weeks.
 

ShipGo partnered with Effex to build a team of GenAI chatbots that operate with 99% accuracy and a 95% Customer Satisfaction (CSAT) score. Here’s how we delivered their solution in just 8 weeks:

Weeks 1-2: Consultation & Scope Definition
We worked with the ShipGo team in Hong Kong and Taiwan to understand their needs and provided templates to prepare the data for training the chatbots.

Weeks 3-6: Building the bots
In just four weeks, we developed a multi-agent GenAI chatbot structure capable of handling a wide range of inquiries. The bots working in concert scored 98.3/100 in our acceptance tests.

Weeks 7-8: Fine-Tuning
We fine-tuned the chatbots’ language and tone to match ShipGo’s brand, ensuring the bots were ready for production.

Post-Deployment Support
Effex continues to monitor the chatbots monthly to ensure performance remains optimal. We proactively update the chatbot or switch models as needed, without additional costs.

ROI for ShipGo
For a project costing around HK$150,000, ShipGo recouped the investment in just three months, thanks to significant manpower savings and increased efficiency.
 

At Effex, we tailor each solution to your business, so there’s no fixed pricing structure. Here’s a range of what we offer:

Simple Data Transformation Projects: Starting at HK$10,000.

Full GenAI Chatbot & Automation Solutions:
Starting at HK$[50,000] and ranging up to HK$400,000 for more complex projects involving multiple integrations.

High ROI
Our clients consistently report that the cost of building GenAI chatbot solution to complement their operations and customer service personnel  is minimal compared to the operational savings and efficiency gains they experience with round-the-clock efficiency.

Apply for Funding
Don't forget that by partnering with us on your next project, you can apply for the Hong Kong Technology Voucher Programme (TVP) and claim up to 75% of your project costs, or a maximum of HK$600,000. This is a great opportunity to leverage government funding while enhancing your business with cutting-edge technology solutions.
 

Ready to transform your business? Contact Effex today and schedule your free consultation. Let’s build something extraordinary together.