FAQ (Frequently asked questions)


Frequently asked questions

Delivery Agent FAQ

How can I become a delivery agent?

We welcome all Hong Kong residents who are 18+ , own a smart phone and interested to earn extra income by delivering for Pickupp! Please sign up for a free training session on our website's "Be a Delivery Agent" page and attend the training to activate your account.

How long is the training?

Approximately 30 mins, we will verify your identity and teach you how to use our mobile app during the training! You account will be activated after training and you can start accepting orders!

Do I have to prepare anything before the training?


Identity document

Proof of address

Driver Licence

Vehicle Registration










Van/ Trucks





Do I need to pay a fee to join Pickupp?

No. Joining Pickupp is completely free of charge. Pickupp will only collect commission after you have completed delivery orders.

I have a full time job or another part-time job. Can I work as a freelancer?

Absolutely. Pickupp welcomes any responsible individual to join the Pickupp Hero family! You can decide on how many orders you want to take every day. Be your own boss! On a busy day, just don't take any.

How many orders can I take at a time ?

When you first started, walkers and scooters can take up to 6 orders at a time; drivers up to 9 orders. Upon delivering more orders for Pickupp, you will be upgraded and be able to take more orders at a time!