Pickupp is partnering with OneDegree Hong Kong, a licensed virtual insurer, to introduce a delivery protection service "Pickupp Care" for our delivery clients. Under Pickupp Care, you will be offered up to HKD 16,000 compensation if your parcels are lost or damaged in transit.

Why opt in the protection plan

Your peace of mind will be guaranteed with Pickupp Care. Place an order with confidence — as compensation will be offered if any of your parcels is lost or damaged.
Benefits of Choosing Pickupp Care

Real-time Management

View and manage the insured parcels with ease on your Pickupp account.


Easy Claims

We enable faster, easier claim procedure to cater your needs.


Affordable Price

Your parcels will be reliably guaranteed by just paying 0.6% of the total declared value.

One more step to better care

Consider these before having your orders insured — values of your parcels, and insurance coverage that you need.

When you are placing a delivery order and opting in for the Pickupp Care scheme with us, you will be asked to declare number of items in each parcel and each of their values.

*You will be responsible for an additional Pickupp Care fee of 0.6% of the quoted value of each item. This fee will be charged at checkout. If the currency of any declared value is a foreign currency, it will be automatically converted from the currency exchange rate to the local currency. *Premium per order is capped at $16,000. *The policy does not insure loss or destruction of or damage to any property or any consequential loss or any legal liability directly or indirectly caused by or contributed to by or arising from any losses incurred inside the warehouse, radioactive contamination, war risks, any act of terrorism, and any willful, malicious or deliberate act. *OneDegree shall not be deemed to provide cover and shall not be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose OneDegree to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the People’s Republic of China.