FAQ (Frequently asked questions)


Frequently asked questions

Shop On Pickupp FAQ

What is Shop On Pickupp?

Shop On Pickupp is a one-stop shop e-commerce platform that provides you with carefully hand-picked products from pastry, wine to flower. Here at Shop On Pickupp, you can schedule and arrange delivery at your preferred date and timeslot, with no additional charge.

Can I buy from Shop On Pickupp if I don’t have an account?

You’ll need to download the ‘Pickupp User’ mobile app and sign up for a account for free in order to checkout on Shop On Pickupp.

When will my item arrive?

This will depend on the date and timeslot that you have selected when you place the order. We generally offer same-day and next-day delivery from Monday to Saturday (excluding Public Holiday), depending on the merchants that you are buying from.

Can I reschedule my delivery?

Unfortunately, no rescheduling of delivery date or time is allowed.

What if I’m not around when my item arrives?

You will receive an SMS prior to the delivery so please make sure someone is available to receive the item(s) on your behalf.

How much is my delivery fee?

It depends on the delivery address, please refer to the delivery fee section on the checkout page.

I receive the wrong item. Can anybody help me?

We’re sorry! Please email hk@pickupp.io to request for help and we will get back to you as soon as we can.

Can I cancel my order?

All purchases are final and no modifications, cancellations, or refunds are allowed.

How do I know that my item has been confirmed?

Once you have placed your order in-app or online, you will then receive an order confirmation email. You may also click ‘My Purchases’ on Pickupp User App to check your order details.

How can I make payment?

Payment can be made via credit card, Atome, Tap&Go, Alipay(HK), WeChat Pay and Pickupp topup wallet. We will also be looking for other forms of payment methods in the future.