FAQ (Frequently asked questions)


Frequently asked questions

Shop On Pickupp FAQ

What is #ShopOnPickupp?

Shop On Pickupp is a one-stop shop e-commerce platform that provides you with carefully hand-picked products from grocery, drinks, pastry, to hot meal. Here at #ShopOnPickupp, you can schedule and arrange delivery at your preferred date and time, at no additional charge.

Can I order with Shop On Pickupp if I don’t have an account?

You’ll need to have an existing Pickupp account with a verified e-mail address and download the ‘Pickupp User’ mobile app in order to use #ShopOnPickupp.

When will my item arrive?

This will depend on the date and timeslot that you have selected when you placed the order. We generally offer same-day and next-day delivery from Monday to Saturday (excluding Public Holiday), depending on the merchants that you are buying from.

Can I reschedule my delivery?

Unfortunately, no rescheduling of delivery date or time is allowed.

What if I’m not around when my item arrives?

You will receive an SMS prior to the delivery so please make sure that someone is available to receive the item on your behalf.

How much is my delivery fee?

You can enjoy free delivery if your orders meet the minimum order amount. Delivery fee will be reflected at checkout (if any).

I receive the wrong item. Can anybody help me?

We’re sorry! Please email hk@pickupp.io to request for help or simply click here link for a live chat. We will get back to you as soon as we can.

Can I cancel my order?

All purchases are final and no modifications, cancellations, or refunds are allowed.

How do I know that my item has been confirmed?

After placing an order, you will receive an “order confirmation” email with details of products that you have ordered. You may also click “My Purchase" on the Pickupp User App to check your order details.

How can I make payment?

Payment is made via credit card only. Other forms of payment such as bank transfer are not allowed.

Adverse Weather Arrangement

Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to reschedule delivery time.

Who can I contact for help?

If you’d like to reach out for any inquiries, simply click here link for a live chat. Our CS office hours are from Monday to Saturday from 10 a.m. to 10 p.m.